Customers are the lifeblood of every business.
But as a business grows, managing growth and organizing information becomes increasingly more difficult.
What used to be easy when you had one employee and two customers is more difficult when you employ five people and have 25 customers.
Not every business owner is prepared for their business to grow.
But if you want your business to succeed, you must evolve the way you manage your business to match the growth of the business.
This means doing some things differently.
For example, this is the time a smart business owner absolutely must double-down on great customer service.
As we wrote in our look at 7 proven ways to improve customer service,
Happy and satisfied customers are often long-term customers. If your company can show that it prioritizes the needs of its consumers, you’ll be way ahead of your competition. It should be obvious but worth a reminder: retaining customers you already have is more efficient, profitable, and i… Read the full article
